Billing & Refund Policy

1. Echoes and Member Benefits

Certain features consume Echoes (Talevo's virtual service credits), daily check-in free Echoes, member quota, or paid access. Check in under Profile to claim up to 50 free Echoes per day (free Echo cap 5,000, Asia/Shanghai calendar day; no catch-up for missed days).

Signup bonuses and invite rewards are also granted as free Echoes and may exceed the 5,000 free Echo cap. When spending, free Echoes are deducted first.

Current costs, quotas, and member benefits are shown in-product and may change prospectively.

Echoes are digital service credits only. They have no cash value, are not stored value, and cannot be withdrawn, exchanged, or resold except where required by law. Paid Echoes may only be gifted through the in-product gifting flow; recipients claim the same amount as free Echoes, and free Echoes cannot be transferred.

2. Referral Rewards

When you invite a new user who completes verified signup with your invite code, both you and the invitee may each receive 100 free Echoes, subject to in-product rules and fraud checks.

Referral earnings credited to the inviter from signup rewards are capped at 2,000 free Echoes in total across all successful invites.

Referral rewards are promotional service credits with no cash value. We may withhold, adjust, or claw back rewards if signup or payment is fraudulent, reversed, refunded, or otherwise abusive.

3. Purchases and Delivery

Echo packages and member access are sold as one-time purchases processed through Stripe Checkout unless a product screen expressly states otherwise.

Purchases are not automatically renewing subscriptions unless clearly labeled as such at checkout. Member time, if offered, expires according to the package shown at purchase.

The final amount, currency, taxes, and payment method rules may depend on your region and Stripe's processing rules.

After successful payment, Echoes and member time are normally credited automatically. If delivery is delayed, submit in-app feedback with payment time and account details.

Select packages may include bonus Echoes (for example, +10% on a popular tier or +20% on an annual tier). The total credited amount is shown at checkout.

4. Echo Consumption

Echoes may be consumed when you request writing, outline generation, chapter generation, adventure turns, image generation, paid chapter reading, or other paid features.

A request may consume Echoes once processing starts, even if the generated result does not match your creative preference.

If a request fails because of a platform error and no usable result is delivered, we may restore Echoes after review.

5. Refunds and Consumer Rights

Echo restoration or bonus credits are a discretionary remedy for platform errors. They do not replace any refund or remedy you may have under the Australian Consumer Law (ACL) or other non-excludable consumer protection laws.

Nothing in this Policy excludes, restricts, or modifies guarantees that cannot be excluded for consumer purchases of digital services in Australia.

Generally non-refundable: Echoes already consumed for completed generation requests, unlocked paid chapters, and member time already delivered, where the service worked as described but you dislike the creative outcome.

You may have rights to a remedy (including repair, replacement, or refund) if a purchase or digital service has a major failure, is not supplied within a reasonable time, is not fit for purpose as described, or does not match our description — for example duplicate charges, payment taken without delivery, prolonged outage preventing use of purchased Echoes, or an obvious billing error.

Creative dissatisfaction alone (for example, an AI chapter you do not like) is different from a service defect. We may still review good-faith Echo restoration requests for clear platform faults.

To request a refund or billing review, contact qinkunpeng2015@gmail.com or in-app feedback with your account email, purchase date/time, Stripe receipt or session reference if available, and a short description. We aim to acknowledge within several business days and respond within 30 days.

Approved refunds for card payments are normally returned to the original payment method via Stripe; timing depends on your bank or card issuer (often 5–10 business days).

Chargebacks, payment disputes, fraud, or abuse may result in suspension of paid benefits or account access while investigated. Related referral or creator rewards may be clawed back.

6. Price and Policy Changes

Prices, packages, quotas, free usage, Echo costs, referral amounts, and member benefits may change over time. Changes normally apply going forward and do not reduce Echoes already delivered to your account unless required for fraud, abuse, or legal compliance.

7. Creator Rewards (Published Adventures)

When enabled, creators of publicly published and approved adventure worlds may accrue a share of paid Echoes consumed when other users (not the creator) advance the story in those worlds.

The share is calculated from the paid portion of qualifying story-progression turns only; it does not include messages, illustrations, free Echoes, or the creator's own play.

Accrued amounts appear as unclaimed free Echoes in Profile and must be claimed manually. They are promotional service credits only: no cash value, non-transferable, and not redeemable for money.

If a qualifying purchase is refunded or reversed, we may claw back matching pending or already-claimed rewards. The reward rate, eligibility, and program availability are shown in-product and may change or end prospectively.

8. Contact

Email: qinkunpeng2015@gmail.com (personal contact address of the operator; suitable for privacy, billing, copyright, and refund requests).

You may also submit requests through in-app feedback.