Billing & Refund Policy
Summary: Echoes are virtual service credits, not cash value. Costs and free quota are shown in-product. Consumed Echoes and completed digital generation requests are generally non-refundable unless law or a verified billing error requires otherwise.
1. Echoes and member benefits
Certain features consume Echoes (Talevo's virtual service credits), daily check-in free Echoes, member quota, or paid access. Check in under Profile to claim up to 50 free Echoes per day (free Echo cap 1000, Asia/Shanghai calendar day; no catch-up). Signup bonuses and invite rewards are also free Echoes and may exceed that free Echo cap. Spending uses free Echoes first. Current costs and limits are shown in-product and may change prospectively.
Echoes are digital service credits only. They have no cash value, are not stored value, and cannot be withdrawn, transferred, exchanged, or resold except where required by law.
2. Purchases and delivery
Payments may be processed by third-party payment providers such as Stripe. The final amount, currency, taxes, and payment method rules may depend on your region and payment provider.
After a successful payment, Echoes and member time are normally delivered automatically. If delivery is delayed, submit in-app feedback with the payment time and account information.
Select packages may include bonus Echoes (e.g. +10% on the Popular tier, +20% on the Annual tier). The total credited amount is shown at checkout.
3. Echo consumption
Echoes may be consumed when you request writing, outline generation, chapter generation, adventure turns, image generation, paid chapter reading, or other paid features.
A request may consume Echoes once processing starts, even if the generated result does not match your creative preference.
If a request fails because of a platform error and no usable result is delivered, we may restore Echoes after review.
4. Refunds
Except where required by law, consumed Echoes, completed digital generation requests, unlocked paid chapters, and delivered member benefits are generally non-refundable.
We will review refund or Echo-restoration requests for duplicate charges, payment errors, undelivered purchases, obvious platform billing mistakes, or other legally required cases.
Chargebacks, payment disputes, fraud, or abuse may result in suspension of paid benefits or account access while the issue is investigated.
5. Price and policy changes
Prices, packages, quotas, free usage, Echo costs, and member benefits may change over time. Changes normally apply going forward and do not reduce Echoes already delivered to your account unless required for fraud, abuse, or legal compliance.
6. Contact
Billing support: use in-app feedback. We will update this page when email support is available.